Sales is the greatest job in the world. It allows you to control your own destiny. Sales makes the world a better place. Without great salespeople we would not have the technological advancements we enjoy today in our daily lives. For every great sales person there is a greater opener/appointment setter/opportunity maker to continue keeping the sales person busy doing what they do best. The most successful companies in the world are the ones that have a department that find opportunities for their sales consultants to pursue.
As a contact center that specializes in B2B and B2C appointment setting programs, we set the stage for your initial contact with prospects for your product or service. We take this very seriously with a diligent and detailed evaluation process for recruitment and training to ensure that the right talent meets your product or service marketing goals. We believe strongly in having the right energy and attitude for success and for this reason, we only hire those who have a burning desire to be the best and to be a part our unique company culture.
We know it takes a team to get to great success, but we also know that there are no success stories that don’t highlight an even greater leader. We all need managers, coaches, and the right leader to guide to our full potential. Whether you hire one employee from us or hundreds, we make it our daily work to ensure that our clients have the right team and leadership to support your success. Our foundation and infrastructure will lead your company to greatness!
When you outsource to Exclusive Calls to handle all your appointment setting needs, you are truly finding a partner for your company that understands that your success will only reflect our success. We really get to know you and your business so that we can develop the same brand and mission that you would expect from employees physically located in your offices that are dedicated arms of your team.
We look forward to the journey of building your business with you.
The appointment setting experts at Exclusive Calls have years of hands-on-experience in gaining face time with prospects across an array of industry sectors that have successfully associated with us for superior appointment setting services. The other factors for choosing us as your favorite appointment setting service providers include:
Exclusive Calls clients have grown their businesses through appointment setting in some of the states listed below:
|California||New Jersey||New York|
Exclusive Calls is your source for all your appointment setting needs. Please contact us today for a free consultation or to request a quote.
Telemarketing. Some want to love it some want to hate it but at the end of the day, the telephone is a key aspect of every single business. As much as technology is changing to move towards automation, the human to human connection that takes place when two people have a conversation can never be replaced.
Telemarketing allows businesses, through the people they hire, to luminate their culture and service or product over the phone so that the interested prospect feels comfortable before purchasing. It is unfortunate that telemarketing has some negative connotations but that is because of companies having the wrong staff manning the phones, making loud mistakes. We believe that as the world becomes more automated, that more and more people will want to speak to a human being on the phone. Humans are not meant to be isolated; we need each other and talking on the phone will become an important part of our civilization as more and more people continue to create worlds for themselves in their phones, computers and social media. The companies that use the phone as the main method of communication with their customer will prosper as more and more people yearn for that human connection.
Telemarketing is the only way to grab a customer’s attention and gauge their level of interest within moments of a conversation. Other marketing methods are much less effective since the customer has to contact the business; with telemarketing, there is no waiting around—you have instant knowledge. Let’s face it: it’s rare for a business owner to sit and go through tons of snail mail. Another game changing benefit is that you are building your brand with that personal touch with direct communication with your customer base. Many of our clients also use telemarketing to keep in touch with their current customers to check in, give them reminders and also be able to upsell or cross sell other products or services that could benefit their customers. In this way, your brand is continuously developed and made stronger in your target market with each and every phone call.
Exclusive Calls understands the importance of the telephone and only hires the best staff to handle both outbound and inbound calls. Our staff is trained to our client’s specifications so that our client’s brand is represented from the first hello. We make sure to always treat our employees with the utmost respect and we only do business with companies that hold themselves to the same high standards. We love our employees and we are certain that once you start working with us you will love yours too.
1. Traditional Outbound Cold Call:
In a traditional outbound cold call, the marketer is contacting prospects on a list that have not been contacted for the specific campaign before; as such, it is a cold, or new, call. The trained and dedicated marketer(s) placed on your account has been trained to make back to back calls to turn those no’s into yes’s. Our contact center is staffed with extroverts who have the charisma, skill, tenacity, patience, and true ability to speak with people who did not know they needed your solution before, to show them what they are missing. The can eliminate fears and impulses to say no to turn that phone call into an appointment or live transfer.
2. Calling on a list from forms filled out online:
There are subcategories to this type of warm list. It can be prospects that filled out the form within a few minutes, 24 hours, or even 3+ weeks. These can also be known as aged leads.
3. Calling on a list that filled out a form through use of a mailer:
A significant portion of the population fills out and sends back questionnaires as a response to mailer campaigns. Through calling on a campaign with these types of prospects, we can further screen and qualify consumers and/or businesses prior to setting up the lead for you.
4. Calling on prospects you have mailed a marketing piece to:
You’re a business that sends out mailers because you see that they still work. Are you properly capitalizing on the potential of mailers? How many times have you received a mailer and put it in a pile that you were going to get to when you find time and you never did? Well, you’re not the only one. Let’s increase your ROI on those mailers by putting dedicated callers to follow up with all of them and not just let your mailer go into the “later” pile and eventually in the recycle bin.
5. Calling on a previous customer:
Don’t you wish you could get closer to 100% client retention month after month? Don’t we all! Reality is that customers have so many options that they bounce around and sometimes they just want to do business with someone that truly cares for them and is willing to fight for their business. They are yearning for that person-to-person connection. Let us call on your past customers and invite them back. There is a always a percentage of customers that come back but you will never get them back unless you call them and ask them.
6. Calling on a current customer list:
Sometimes the best new customers are your current customers; do all of your current customers utilize all of your products or services? If you don’t ask, you’ll never know! Our trained marketers will contact your current clients to see if they would like to learn more about other products or services your company offers. When they confirm, we set up the appointment or live transfer right away to take advantage of their immediate interest.
7. Calling on referrals:
We all have those raving fan clients that have referred us to a few new clients. You might have called them a couple of times but did not have the manpower to continue with the follow up, or simply forgot to do it. With our solution, we make sure we continue following up with those referrals so they know how important they are to you.
8. Transparency level:
100% transparency with a customized portal for each client with your own unique login. Clients can listen in live, view phone logs and history, and even review internal call recordings just to name a few.
9. Phone system capabilities?
Hand dial, click to dial and predictive dial. Call routing and full IVR system and live transfers. Local caller I.D. to match your location.
10. Work schedule?
You pick the 4 or 8 hour time block. Full time staff get two fifteen-minute breaks and one 1-hour unpaid lunch break, while a part time staff gets a 20 minute break, just like when you hire internally.
11. Who provides the script?
We can build one for you or use the one you would have given to your internal staff.