Exclusive Calls knows that satisfied customers are the key to the long term success for any business in every single industry out there. Our employees work in a positive and motivational environment. They have first hand experience with a company that knows how to retain valuable employees and as such can support your campaign to do the same. We encourage training in multiple aspects of customer service which allows our employees to be prepared for a plethora of situations that may occur during your campaign with us. Our training staff ensures that your employee has exceptional writing and communication skills so you can be confident that any email, voicemail, conversation, or chat with your clientele will be handled eloquently and professionally. Here are some additional customer service position options:
- Account Management:– Your Account Manager through Exclusive Calls will be the point of contact for all your clients needs. You can train your AM to answer basic questions to complicated requests. They can handle every aspect of your client’s account and since all calls are recorded, everything is on file for your convenience.Quality Assurance:– Our team’s first priority is performance. With your personal quality assurance representative, an additional layer of confidence is added to your customer experience. Our representatives are committed to your deliverables. They are available at your convenience depending on the requirements for your account.
- Customer Surveys: – Our skilled representatives can assist you in surveying your customer base in order to better focus your product or service. We believe that customer feedback is one of the most valuable factors in knowing how to grow your business; surveys can become a pivotal part of this process.
- Live Web Chat:– Sometimes when customers are on your site, they might want to ask a quick question and would like to get an instant answer. Our live web chat option allows you to know that there will always be someone to answer these questions from customers and be able to take these chats as potential leads for you. Each customer on your website who would want to ask a question is interested in the product or service you are offering; why not chat with them right away to see if you can turn that potential customer to a client? All chat transcripts can be emailed to you daily for your records as well.
- Order Entry:–As a business owner, it would free up more time for your valued employees to allow them to fill orders instead of waiting around just to take them and complete order or data entry. Let your staff member at our call center handle incoming calls or emails for orders and ensure that the beginning stages for order fulfillment has begun. If any web orders fail or there are urgent requests, we will let you know right away via phone or email. Our goal is to always assist your customers with their order and be sure to exercise exceptional customer service along the way.