Common Questions

Frequently Asked Questions

Since 2008.


We offer a turnkey solution with trained and managed Business Development Representatives.

Outreach: Conduct outbound calls, emails, and social media messaging to potential clients to generate new opportunities and book meetings and appointments.

Handling: Generate new sales leads and set up appointments for the sales team. Manage and nurture prospect interactions, ensuring timely follow-ups. Maintain accurate and organized records of call outcomes.

Support: Handle incoming calls, addressing queries and directing them to the appropriate departments.

Market Insight: Research and identify growth opportunities in the market. Stay updated with industry trends and competitor activities.

Client Engagement: Pinpoint and engage potential clients, qualifying them as sales prospects.

Collaboration: Liaise with the sales team for seamless lead transitions. Report on call metrics, lead status, and conversion rates.

Skill Development: Participate in training to hone sales and outreach techniques.

Previous experience in telemarketing or sales is preferred.

Communication and interpersonal skills.

Ability to build rapport with customers over the phone.

Strong persuasive and negotiation skills.

Confident in promoting products and services.

Strong listening skills.

Self-motivated and target driven.

Ability to work independently and as part of a team.

Proficient in using CRM software or similar tools.

Agriculture & Forestry


Banking & Financial Services

Construction & Real Estate

Consumer Goods


Energy & Utilities

Food & Beverage

Healthcare & Medical

Information Technology & Services




Media & Entertainment

Non-profit & NGOs

Professional Services

Professional Services


Transportation & Logistics

Travel, Hospitality, & Leisure


While there are others in our space, here's what sets us apart:

Bespoke Solutions: We don't offer cookie-cutter services. We dig deep to understand each client's unique needs and tailor our solutions accordingly.

Cutting-Edge Expertise: Our industry never stops evolving, and neither do we. Regular upskilling ensures our team is always equipped with the latest knowledge.

Unwavering Excellence: Quality isn't just a buzzword for us. It's our gold standard. From start to finish, we're dedicated to delivering unparalleled value.

Open Channels: Clear, consistent, and open communication is our mantra. With us, you're always informed and empowered.

Adaptive Approach: We thrive on feedback. It fuels our continuous improvement, ensuring we're always a step ahead in delivering what our clients need.

In a sea of similar services, we're the beacon of distinct value and relentless commitment.

We have over 1,000 team members

Absolutely! While we've dialed into a diverse range of industries, we've found that the core principles to achieve success, especially in the B2B realm, remain consistent. Our formula is tailored to navigate past gatekeepers effectively and to persistently follow up until we engage with the decision-makers. As for the B2C space, our approach is built on genuine enthusiasm and empathy. We prioritize conversing with the prospect, fostering a dialogue that's engaging and sincere, rather than merely talking at them. So, regardless of the specific industry nuances, our foundational strategies are designed to resonate and deliver results.

Yes, we do. Our team has extensive experience in both B2B and B2C marketing.

We have month to month and longer-term agreements.

The timeline can range from as short as 5 days to several weeks, influenced by your campaign's complexity and the details you provide. The depth of training needed for your product or service will also affect this. However, on average accounts are up and running within 10-15 business days from the date of the onboarding call. By partnering with us, you're leveraging our outreach services to have us promote your offerings and secure meetings for you with interested parties or those with a current need.

You will be in communication with our Client Care team as your main point of contact

You will need at minimum to provide us scripts or bullet points, common objections and information so we know how to handle the common objections that will come up based on your specific offering, data lists, caller ID preference, information and marketing materials for the product or service you offer and the email address you want the appointments emailed to.

Fully customizable, just like it would be If you hired someone internally. Envision a team seamlessly integrating with your company. We've got the pre-vetted, trained marketers for calls, emails, and social outreach that will be trained with the information for your specific account. But here's our standout feature: It's not just about the marketer. With us, every marketer is backed by a dedicated support team, ensuring they're consistently motivated, energized, and focused on the objective of your campaign. You're not just hiring a person; you're tapping into a whole ecosystem built to keep them at their peak performance for you.

We grant you backend access to the phone system, allowing you to monitor call activity. Additionally, we can furnish detailed call log reports that display the time, date, duration, and outcome of each call. We can also provide call transcripts for your review. Furthermore, you'll have visibility into the emails, direct messages, and text messages sent on your behalf.

Boosted Revenue: Engaging a seasoned marketing team can drive higher revenues and capture a larger portion of the market.

Cost Savings: Employing external marketers can be more economical than sustaining an internal marketing team.

Adaptability: Companies can nimbly adjust their marketing strategies, scaling operations up or down based on demand when employing external teams.

Specialized Knowledge: External marketing teams bring valuable insights and seasoned experience to campaigns.

Enhanced Concentration: By employing external marketers, businesses can zero in on their primary functions and strengths.

Operational Excellence: Using external teams can refine the marketing workflow, fostering a more streamlined approach.

Expanded Market Reach: Engaging an external marketing team can extend a company's reach, tapping into a broader audience and potential customer base.

Risk Minimization: Delegating marketing activities can alleviate potential risks linked with direct marketing campaigns.

Uplifted Employee Spirits: Assigning marketing tasks to external teams can boost overall morale as it liberates in-house teams to focus on their core specialties.

Working days are counted from Monday to Friday, with 20 worked days equating to 1 month. If you wish to include Saturdays and Sundays, please inform your account manager. Keep in mind, our staff is scheduled for 5 days within any 7-day span

You do if you need the staff to work overtime which will be calculate as time and a half.

We do.

We do.

we do.

All Federal holidays.

If your marketer takes a day off, you have two choices:

Use a backup (reliever) for those off days.

Wait until your main marketer returns.

Here's the key thing to remember: We only count the days your marketer actually works towards the 20-day benchmark. Think of it as a punch card - only the days they clock in get a punch.

For instance, if they're out sick on what would've been their 11th day and they miss 4 days, the counter doesn't move. When they return, it'll still be their 11th working day.

When they clock in

When they clock out.

8 hours per day 5 days per week for 20 days which equals to 160 hours. It’s a 9 hour shift with 1 unpaid hour for their lunch break and two paid 15 minute breaks.

4 hours per day 5 days per week for 20 days which equals 80 hours. It’s a 4-hour shift with 1 fifteen-minute paid break.

2 hours per day 5 days per week for 20 days which equals to 40 hours. It’s a 2 hour shift per day 5 days per for 20 days with 1 seven minute paid break.

Session dialing is just number of calls dialed one time. For example, if you purchase the 800 session that is 800 dials made. Each contact is dialed one time per session.

Each customer is unique, and each personality is unique, so we match the marketer that is going to best fit the customer’s brand.

Cold calling training

Warm calling training

Objection handling training

Email Marketing training

Social Media Messaging and communication training

Tonality training

Empathy training

Active listening training

Account specific training


We pride ourselves in the longevity of our partnerships. In fact, some of our customers have worked with the same marketers for over ten years! This continuity is often because of the bonus structure that you, as the customer, set up. When marketers are rewarded well for their efforts through bonuses you decide upon, they're more inclined to stay committed to your account.

And if there's ever staff turnover? Rest easy. That's a challenge we'll handle, taking on all the training and associated costs. It's a far cry from the in-house hiring process where you'd need to invest time, energy, and money into finding and training a replacement.

Choosing to hire in-house means going with what feels best to you, which is perfectly valid. But when you select our solution, we humbly ask for your trust in our expertise. We're in the trenches with marketers every day, and we've seen the depth of character and skill that doesn't always reveal itself in short interactions. Remember, real abilities and work ethics are often unveiled over time. By the time you get a team member from us, they've been thoroughly vetted for over two months, ensuring you only get the cream of the crop. Just a heads-up: a dazzling interview performance doesn't guarantee a top-tier employee. That's why we've fine-tuned our selection process for consistency and quality.


Made per hour

Average talk time each hour

Connection and answer rates

Number of gatekeepers we spoke to and got past

Attempts before a decision maker responded.

How many decision makers we chatted with and how many converted to appointments.



Open rate

Engagement rate

Conversion rate

Social Media:

Direct messages sent

Conversion rate for those messages

Overall outreach and its conversion rate

And, of course, you can tell us if there's something special you want us to track or count.

Reaching Decision-Makers: We can't always predict how many calls it'll take to reach a decision-maker (on the phone, in a meeting, on vacation, not in etc..) or how many messages will yield a response. Each person and each company have their unique response patterns.

Varied Reactions: Just as every person is unique, so too is every business. This means that while one strategy might work wonders with one audience, it might not resonate as strongly with another.

Market Fluidity: The world of business isn't static. Changes in market conditions, emerging trends, or global events can shift response rates and engagement.

Individualized Campaigns: While we use proven strategies, each campaign is tailored to your brand and target audience, which introduces its own set of variables. The Human Element: Cold outreach is, fundamentally, a person reaching out to another. The outcome can be influenced by myriad factors: a prospect's day, current needs, or their perception of the pitch.

But here's the silver lining:

Adaptability: We're not just sticking to a script; we adapt, learn from interactions, and refine our approach for better results.

Expertise: Our seasoned team has faced various challenges and knows how to navigate the complexities of cold outreach.

Feedback Loop: We believe in a continuous feedback mechanism. As we progress, we'll share insights, successes, and areas where we can tweak our approach.

In sum, while we can't give you an exact number or percentage of success, we can promise commitment, transparency, and a relentless drive to secure the best results possible for your campaign.

Within a few days depending on the complexity of the training we need to do to get someone else prepared for your account.

Yes, if we are notified ahead of time, we can make sure to always have someone available for your account.

We utilize Amazon servers, so our data is secure by AWS.

Our quality assurance team barges in randomly into calls in addition to reviewing transcripts of the calls to make sure the marketer is adhering to the guidelines providing by the customer. Emails and all copy information is also checked by the quality assurance to make sure everything is following client guidelines and branding.

You can request call transcripts from your account manager.

In 12 Minutes Of Speaking To A Team Member You'll Have All The Answers

Book a Call Now!

Fill in the form below to request a call from us, and we'll get back to you with further information as soon as possible.

Need Any Help?

Call us or message and we' ll respond as soon as possible


1309 Coffeen Ave Suite 2397, Sheridan, WY 82801, United States